FAQs | Motocolor UK – Automotive & Leather Refinishing Help

Frequently Asked Questions

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you: Track orders easily Save payment & shipping details for faster checkout Access exclusive deals & promotions
How do I contact customer support?

You can reach us via: Email: reception@motocolor.co.uk Phone: 02380 333690
What surfaces can your coatings be applied to?

Our products work on: Leather – Aniline, Semi-Aniline, Full Finish, Heat Laminated Splits Vinyl & Plastic – Automotive interiors, dashboards, trims Fabric & Cloth – Upholstery and soft-touch surfaces
How do I apply the coatings?

Depending on the product, application methods include: Spray Gun: For even coverage (recommended for professionals) Wipe-On Application: For small touch-ups Brush Application: For detailed refinishing For best results, check our How-To Guides.
How durable are your coatings?

Our coatings are tested for 60,000 wear cycles (equivalent to years of heavy use) and provide UV protection for up to 10 years. They resist rubbing, cracking, water, and chemical cleaners.
Do I need a primer or sealer before applying your coatings?

Our Base Coat is designed for strong adhesion on all surfaces, eliminating the need for primers. However, some surfaces may benefit from additional preparation - see our application guide for details.
Will the coatings change the feel of my leather or vinyl?

No! Our coatings maintain the original texture and softness of the material while providing a durable, factory-quality finish.
What is your return policy?

We accept returns within 30 days of purchase, provided the product is unused, unopened, and in its original packaging. Custom pigment blends are non-refundable.
How do I request a return or refund?

Simply fill out our Return Request Form or email us with your order number. We’ll provide return instructions and process your refund within 5-7 business days after receiving the returned item.
Do I have to pay for return shipping?

For defective or incorrect items, we cover return shipping. For other returns, customers are responsible for shipping costs.
How do I place an order?

Ordering is simple! Browse our shop, select your products, and add them to your cart. Once you're ready, proceed to checkout, enter your details, and complete payment. You'll receive an order confirmation email once your purchase is successful.
What payment methods do you accept?

We accept: Credit/Debit Cards (Visa, MasterCard, American Express) Apple Pay & Google Pay
Can I modify or cancel my order after placing it?

We process orders quickly! If you need to make changes, contact us within 1 hour of ordering. After this, cancellations or modifications may not be possible.
Do you offer discounts for bulk or wholesale orders?

Yes! We offer wholesale pricing for businesses and professionals. Contact us for trade discounts and bulk pricing options.
How long does shipping take?

We ship orders within 1-2 business days. Estimated delivery times: UK Standard Shipping: 3-5 business days UK Express Shipping: 1-2 business days International Shipping: 7-14 business days (varies by location)
How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this to track your package in real time.
Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.
What should I do if my package is delayed or lost?

If your package is delayed, check your tracking information. If it appears lost, contact us and we'll work to resolve the issue as quickly as possible.